Tracking your support requests

You can use the Help Center to track your support requests.

If you belong to multiple organizations, you can also change the organization for a support request when you view it in Help Center.

To track your support requests

1. Click your profile icon on the upper-right side of any Help Center page, and then click My activities.

   

   By default, the page displays all requests that you have submitted. In the support portal, an open request is a ticket that's been assigned to an agent who is working to resolve it. A request awaiting your reply is a ticket that's been assigned to an agent, but the agent is waiting for more information from you before resolving the ticket.

   

2. To see a filtered view of all your requests, enter a search term in the Filter Requests box or select a request status from the Status menu.
3. To see details about a request, click the request title.

   If you belong to multiple organizations, you can change the organization for a support request when you view details for that request.